Contacts
Customer history by email
GET
All conversations of a customer across chat and email by email address – including resolved, closed and deleted (trash) ones – merged across every contact record with that email.
bearer contacts:readheader
AuthorizationBearer <token>API key (rsl_live_…) from Settings → Developers.
Scope: contacts:read
email*stringCustomer email address.
Format
emailLength
length <= 320Success
application/json- response
contact*The customer (merged from all contact records with this email); use the id with contact_get.
conversations*array<>curl -X GET "https://example.com/contacts/history?email=user%40example.com"{ "contact": { "id": "string", "name": "string", "email": "string" }, "conversations": [ { "id": "string", "channel": "chat", "status": "string", "label": "string", "isClosed": true, "inTrash": true, "createdAt": 0, "lastActivityAt": 0 } ]}