Agent skill

Tools tell an agent what it can do; the Resolido skill tells it how to do support work well: which tools to chain for common workflows, when to ask you first, and how to test changes before they reach customers.

npx resolido skill install

This installs SKILL.md into ~/.claude/skills/resolido for Claude Code. Use --dir <path> for other agents that read skills, such as a project's .claude/skills folder.

What the skill coversCopy link to this section

• Connecting – MCP first, CLI or API key as a fallback, whoami before anything else.
• Ground rules – never invent ids, read before writing, confirm customer-facing actions with you, use two-step confirmation for destructive ones and never confirm on its own.
• Workflows – triaging the inbox, reviewing what the AI did and why it escalated, improving an agent's knowledge and prompt, setting up a new agent and channel, building custom skills, reporting.
• Testing – run agents_test with real customer questions after every change and clean up test conversations afterwards.

The skill ships inside the resolido npm package and is updated together with the CLI.